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FOOTBALL ARIZONA STADIUM POLICIES & PROCEDURES
• No refunds or exchanges on tickets will be permitted.
• All persons entering the stadium are subject to Arizona Board of Regents and University of Arizona rules and regulations, and the Laws of the State of Arizona. The University may revoke the ticket license and eject or refuse entry to persons for violation of arena or stadium rules, disruptive behavior, illegal activity, consumption of alcohol or other misconduct.
• All seats are reserved and each individual, including children three years and older, should sit in the seat for which he/she holds the ticket. To aid in the effort, we employ stadium crew members who can give assistance in seat location and other services patrons might require. Personal chairbacks can be used in Arizona Stadium at the discretion of stadium staff. All portable stadium seats are limited to 18" width, 9" depth, cannot have attached armrests or cupholders, and cannot recline to encroach upon the access or legroom of adjacent patrons. If event staff determine that a seatback does not meet these guidelines, the owner will be asked to have the seats removed and stored for the duration of the game.
• No one is allowed on the field at any time without proper credentials.
• NO CONTAINERS ADMITTED (with the exception of sealed plastic water bottles). NO LARGE BAGS, BACKPACKS, OR PARCELS PERMITTED. ALL PERSONAL ITEMS SUBJECT TO SEARCH. The University of Arizona policy prohibits bringing beverage and food containers into Arizona Stadium. If patrons do bring food or beverage containers including ice chests, bottles, cans, canteens, or bags containing food, they will be asked to dispose of them at the gate, or return them to their car. Patrons carrying small bags or handbags will be asked by security to open them for inspection.
• It is unlawful for a person to consume spirituous liquor from a broken package in a public place, thoroughfare or gathering (ARS Section 4-244).
• Should patrons experience any discomfort because of the actions of others and wish to seek relief from the same, please report the incident to the closest crew member. The crew member will then seek assistance to alleviate the problem.
• For fans seeking a non-confrontational response to an issue with other fans or an arena concern, please TEXT your concern or issue with exact Section, Row, and Seat information to: Gameops@arizona.edu. Appropriate arena personnel will address your concerns.
• Videotaping or photography by ticket holders in ICA venues is restricted. No backlights, flashes, or mono/tripods.
• NCAA and Pac-12 rules prohibit the use of artificial noise makers or sound devices. The use of laser pointers and/or disconcerting flash photography is also strictly prohibited.
• Ticket holder consents to the audiotaping, photographing, filming, videotaping, or other multi-media formatted or sketched representation, of his/her name, likeness, voice, image or appearance while attending or participating in the Event, and forever waives any rights of publicity, privacy, copyright, ownership, or any residual or other type of payment or royalty in such tapes, videos, photographs and recordings as they may be distributed in any media forever throughout the universe.
• NO RE-ENTRY POLICY is in effect. If you leave the facility, you must purchase a new ticket in order to return to the game. The ticket office closes at the end of halftime.
ARIZONA STADIUM BOX OFFICE / WILL CALL
Game day ticket sales and Will Call pick up will be available ONLY at the Arizona Stadium Box Office. The Stadium Box Office is located near Gate 6 in the southeast corner of the stadium, and will open 5 hours prior to kick-off and close at the conclusion of halftime. Information on tickets for all UA athletic events can be obtained by calling 621-CATS (2287) or visiting arizonawildcats.com.
• Photo ID is required at all Will Call locations.
• Arizona player-guest will-call is located at Gate 8, and opens 90 minutes prior to kick-off.
• Visiting team player-guest will-call is located at Gate 11, and opens 90 minutes prior to kick-off.
• The Arizona student-athlete pass gate is Gate B, and opens 90 minutes prior to kick-off.
• The football recruit pass list is at Gate B in the northeast corner of the stadium, and opens 90 minutes prior to kick-off. All Arizona student-athletes and recruits enter at Gate B.
• The high school coaches pass list is at Gate 8, and opens 90 minutes prior to kick-off.
• Media Will-Call is at Gate 11 on the southwest corner of the stadium and opens 90 minutes prior to kick-off.
• No refunds or exchanges on tickets will be permitted.
DISABLED PATRON INFORMATION
• Wheelchair Seating is available at all ticketed venues. Persons with accessibility or special seating needs should contact the McKale Ticket Office for assistance with ticket purchases, and/or for more information.
• Stadium Entry: Wheelchair access to the South endzone sections 11-13 is through Gate 7 located on the southeast corner of the stadium. Wheelchair access to the East Side section 2-6 is either via the ramps at Gate 1 or Gate 8 or the elevator located across from Gate 3. East side seating in the 100 and 200 levels may be accessed by the ramps at Gates 1 and 8, or by the elevator located across from Gate 3. West side seating may be accessed by the ramps at Gates 14 and 16, or by the elevator across from Gate 16.
• Student Seating: UA students who need wheelchair seating will be required to purchase a ZonaZoo pass like all other students. When the student arrives at the game, they will enter Gate 1 instead of one of the student gates. The ticket takers will allow admission with the ZonaZoo membership and a valid CatCard. The student will be directed to the Wheelchair area directly above the ZonaZoo section. The usher at that location will show them where the seats that are held for students are. If the student wants an attendant with them, they will also need to be a student and enter the regular student gates with a ZonaZoo membership and CatCard. They can make their way to the Wheelchair area and the usher will get a folding chair for them. Only one attendant is allowed per student in a wheelchair. Similar to the main ZonaZoo area, all seats are first-come first-served.
• Parking: Accessible parking is available on a first come, first served basis through UA Parking and Transportation, in the Cherry Garage. Disabled parking is also available to qualified Wildcat Club members through their annual giving level benefits. Disable placards must be displayed to park in these areas.
• Restrooms: Wheelchair accessible restrooms are located in the lower concourse under section 13 (men), under section 11 (women), and throughout the stadium on the main concourses.
LOST AND FOUND
Articles should be left at the police command center in the NW corner of the stadium. Later inquiries should be directed to UAPD at 1852 E. 1st St. on campus or by calling the Event Management Office at 621-4694.
RESTROOMS
• East Stadium: Ground level at Gate 4 (women) and Gate 5 (men) and in ground level building at northeast corner. Middle concourse near all tunnels. Upper concourse near all tunnels.
• West Stadium: Middle concourse near tunnel to Section 22 (men) and at extreme south end. Upper concourse near all tunnels. Middle concourse near tunnel to Section 20 (women) and at extreme north end. Ground level building at northwest corner of stadium.
• South Stadium: Lower concourse under Section 13 (men). Lower concourse under Section 11 (women).
PUBLIC PAY TELEPHONES
There are no public phones in Arizona Stadium. For assistance, seek out a uniformed police officer.
FIRST AID
Ambulance service and paramedics are on duty. Paramedics are on both east/west side of the track surrounding the field. Four first aid rooms are available at the following locations in Arizona Stadium:
• West: located at the 46th row level behind Section 19
• East: located at the 35th row level behind Section 107
• East: located at the 8th row level behind Section 205
• South: located at ground level directly in front of Gate 6
POLICE COMMAND CENTER
Located at ground level in northwest corner of the stadium. Officers are on duty throughout the stadium during each game.
PUBLIC ADDRESS
No personal announcements will be made over the public address system. Public service announcement questions may be directed to the Athletics Marketing and Corporate Sales Office, at 621-8081.
MEDIA CENTER
Press operations are situated on the fourth level of the Scholarship Box on the west side of the Stadium. Credentialed personnel will have access through the south elevator outside the west side of the Stadium, near Gate 14. Media Will-Call is at Gate 15 on the west side of the stadium and opens 90 minutes prior to kick-off.
EMERGENCIES call 621-UAPD (8273)
Attention Doctors: Doctors who are registered with the Pima County Medical Society are assigned a number to be used for emergencies. When an emergency call comes in, the doctor's number will be run across the message center of the main scoreboard. The public address system will not be used for announcements.
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